International Transaction Journal of Engineering, Management, & Applied Sciences & Technologies


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ISSN 2228-9860
eISSN 1906-9642


Vol.12(7) (2021)


  1. Akehurst, G. (2008). User-generated content: the use of blogs for tourism organisations and tourism consumers. Service Business, 3(1), 51-61. DOI: 10.1007/s11628-008-0054-2
  2. Alhamad, I. A., & Singh, H. P. (2021). Predicting Key Factors Impacting Online Hotel Ratings Using Data Mining Approach: A Case Study of the Makkah City of Saudi Arabia. International Transaction Journal of Engineering, Management, & Applied Sciences & Technologies, 12(2), 12A2N, 1-12. DOI: 10.14456/ITJEMAST.2021.35
  3. Alshammari, T. S., & Singh, H. P. (2018). Preparedness of Saudi Arabia to Defend Against Cyber Crimes: An Assessment with Reference to Anti-Cyber Crime Law and GCI Index. Archives of Business Research, 6(12), 131-146. DOI: 10.14738/abr.612.5771
  4. Archak, N., Ghose, A., & Ipeirotis, P. G. (2011). Deriving the Pricing Power of Product Features by Mining Consumer Reviews. Management Science, 57(8), 1485-1509. DOI: 10.1287/mnsc.1110.1370
  5. Ayeh, J. K., Leung, D., Au, N., & Law, R. (2012). Perceptions and Strategies of Hospitality and Tourism Practitioners on Social Media: An Exploratory Study. In M. Fuchs, F. Ricci, & L. Cantoni (Eds.), Information and Communication Technologies in Tourism 2012. (pp. 1-12), Springer, Vienna. DOI: 10.1007/978-3-7091-1142-0_1
  6. Barros, C. P. (2005). Measuring efficiency in the hotel sector. Annals of Tourism Research, 32(2), 456-477. DOI: 10.1016/j.annals.2004.07.011
  7. Chalkiti, K., & Sigala, M. (2008). Information Sharing and Knowledge Creation in Online Forums: The Case of the Greek Online Forum DIALOGOI. Current Issues in Tourism, 11(5), 381-406. DOI: 10.1080/13683500802316006
  8. Daoud, J. I. (2017). Multicollinearity and Regression Analysis. Journal of Physics: Conference Series, 949, 1-6. doi: 10.1088/1742-6596/949/1/012009
  9. Faullant, R., Matzler, K., & F?ller, J. (2008). The impact of satisfaction and image on loyalty: the case of Alpine ski resorts. Managing Service Quality: An International Journal, 18(2), 163-178. DOI: 10.1108/09604520810859210
  10. Flanagin, A. J., & Metzger, M. J. (2013). Trusting expert- versus user-generated ratings online: The role of information volume, valence, and consumer characteristics. Computers in Human Behavior, 29(4), 1626-1634. DOI: 10.1016/j.chb.2013.02.001
  11. Go, F., Pine, R., & Yu, R. (1994). Hong Kong: Sustaining competitive advantage in Asia's hotel industry. Cornell Hotel and Restaurant Administration Quarterly, 35(5), 50-61. DOI: 10.1177/001088049403500515
  12. Gretzel, U., & Yoo, K.H. (2008) Use and Impact of Online Travel Reviews. In: P. O'Connor, W. H?pken, U. Gretzel (Eds.) Information and Communication Technologies in Tourism 2008. (pp 35-46). Springer, Vienna. DOI: 10.1007/978-3-211-77280-5_4
  13. Gu, H., & Ryan, C. (2008). Place attachment, identity and community impacts of tourism - The case of a Beijing hutong. Tourism Management, 29(4), 637-647. DOI: 10.1016/j.tourman.2007.06.006
  14. Guex V. (2010) A Sociological View of the Cybertourists. In: U. Gretzel, R. Law, M. Fuchs (Eds.) Information and Communication Technologies in Tourism 2010. pp 417-428, Springer, Vienna. DOI: 10.1007/978-3-211-99407-8_35
  15. Guo, Y., Barnes, S. J., & Jia, Q. (2017). Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation. Tourism Management, 59, 467-483. DOI: 10.1016/j.tourman.2016.09.009
  16. Harper, D. (2008). Valuation of Hotels for Investors. United Kingdom: Taylor & Francis.
  17. Kang, M., & Schuett, M. A. (2013). Determinants of Sharing Travel Experiences in Social Media. Journal of Travel & Tourism Marketing, 30(1-2), 93-107. DOI: 10.1080/10548408.2013.751237
  18. Kim, B., Kim, S., & Heo, C. Y. (2016). Analysis of satisfiers and dissatisfiers in online hotel reviews on social media. International Journal of Contemporary Hospitality Management, 28(9), 1915-1936. DOI: 10.1108/ijchm-04-2015-0177
  19. Kim, J., & Hardin, A. (2010). The Impact of Virtual Worlds on Word-of-Mouth: Improving Social Networking and Servicescape in the Hospitality Industry. Journal of Hospitality Marketing & Management, 19(7), 735-753. DOI: 10.1080/19368623.2010.508005
  20. Larose, D. T., & Larose, C. D. (2014). Discovering Knowledge in Data: An Introduction to Data Mining. (2nd Ed., Methods and Applications in Data Mining). Hoboken, NJ: John Wiley & Sons.
  21. Li, H., Ye, Q., & Law, R. (2012). Determinants of customer satisfaction in the hotel industry: An application of online review analysis. Asia Pacific Journal of Tourism Research, 18(7), 784-802. DOI: 10.1080/10941665.2012.708351
  22. Lipsman, A. (2007). Online Consumer-Generated Reviews Have Significant Impact on Offline Purchase Behavior. Retrieved Dec 2020,
  23. Lu, W., & Stepchenkova, S. (2012). Ecotourism experiences reported online: Classification of satisfaction attributes. Tourism Management, 33(3), 702-712. DOI: 10.1016/j.tourman.2011.08.003
  24. Ministry of Tourism. (2017). Saudi Arabia, Muslim's Destination for Tourism After Umrah. Retrieved Nov 2020.
  25. Munar, A. M., & Jacobsen, J. K. S. (2013). Trust and Involvement in Tourism Social Media and Web-Based Travel Information Sources. Scandinavian Journal of Hospitality and Tourism, 13(1), 1-19. DOI: 10.1080/15022250.2013.764511
  26. O'Connor, P. (2008). User-Generated Content and Travel: A Case Study on Tripadvisor.Com. In P. O'Connor, W. H?pken, & U. Gretzel (Eds.), Information and Communication Technologies in Tourism 2008: Proceedings of the International Conference in Innsbruck, Austria, 2008. Vienna, Austria: Springer. DOI: 10.1007/978-3-211-77280-5_5
  27. Park, D.-H., & Kim, S. (2008). The effects of consumer knowledge on message processing of electronic word-of-mouth via online consumer reviews. Electronic Commerce Research and Applications, 7(4), 399-410. DOI: 10.1016/j.elerap.2007.12.001
  28. Radojevic, T., Stanisic, N., & Stanic, N. (2017). Inside the Rating Scores: A Multilevel Analysis of the Factors Influencing Customer Satisfaction in the Hotel Industry. Cornell Hospitality Quarterly, 58(2), 134-164. DOI: 10.1177/1938965516686114
  29. Schlosser, A. E. (2011). Can including pros and cons increase the helpfulness and persuasiveness of online reviews? The interactive effects of ratings and arguments. Journal of Consumer Psychology, 21(3), 226-239. DOI: 10.1016/j.jcps.2011.04.002
  30. Senders, A., Govers, R., & Neuts, B. (2013). Social Media Affecting Tour Operators' Customer Loyalty. Journal of Travel & Tourism Marketing, 30(1-2), 41-57.
  31. Singh, H. P. (2011). Channel Financing: The Transformational Paradigm in Supply Chain Management. In Proceedings of the 2011 International Conference on e-Learning, e-Business, Enterprise Information Systems, and e-Government (pp. 323-329). Las Vegas, Nevada, USA; 2011 World Congress in Computer Science, Computer Engineering and Applied Computing.
  32. Singh, H. P. (2013). Innovative ICT Through Cloud Computing. IUP Journal of Computer Sciences, 7(1), 37-52.
  33. Singh, H. P. (2016). E-Commerce Security: Legal and Policy Aspects of Technology Solutions in India. Mumukshu Journal of Humanities, 8(1), 1-7.
  34. Singh, H. P. (2017). Strategic Analysis and Security Issues of Social Media Services: A Study of Facebook. International Journal of Information Movement, II(V), 134-139.
  35. Singh, H. P. (2018a). Domain Name Disputes and Their Resolution under UDRP Route: A Review. Archives of Business Research, 6(12), 147-156. doi:10.14738/abr.612.5786
  36. Singh, H. P. (2018b). Cybersquatting and the Role of Indian Courts: A Review. Amity Journal of Computational Sciences, 2(2), 18-23.
  37. Singh, H. P. (2018c). Data Protection and Privacy Legal-Policy Framework in India: A Comparative Study vis-?-vis China and Australia. Amity Journal of Computational Sciences, 2(2), 24-29.
  38. Singh, H. P., & Agarwal, A. (2011). Espousal of E-Learning in Adult Education. In Proceedings of the International Conference on Computational Techniques and Artificial Intelligence (pp. 28-31). Pattaya, Thailand: ISEM-Planetary Scientific Research Centre.
  39. Singh, H. P., & Alshammari, T. S. (2020). An Institutional Theory Perspective on Developing a Cyber Security Legal Framework: A Case of Saudi Arabia. Beijing Law Review, 11(03), 637-650. DOI: 10.4236/blr.2020.113039
  40. Singh, H. P., & Grover, S. T. (2011). Marketing of E-banking Services: A Critical Analysis on Lifecycle Demographics, Enabling and Disabling Factors. Zenith International Journal of Multidisciplinary Research, 1(7), 20-38.
  41. Singh, H. P., Jindal, S., & Samim, S. A. (2011). Role of Human Resource Information System in Banking industry of developing countries. International Journal of the Computer, the Internet and Management, 19(SP1), 44.1-44.4.
  42. Singh, H. P., Jindal, S., & Samim, S. A. (2011a). Business Ethics: Relevance, Influence, Issues and Practices in International Business Scenario. International Journal of the Computer, the Internet and Management, 10(SP1), 59.159.5
  43. Singh, H. P., Kumar, V., & Agrawal, A. (2015). Demystifying Information Technology Projects Success and Failure Factors: The Cases of California DMV and BancoItamarati Bank. Mumukshu Journal of Humanities, 7(1), 493-499.
  44. Sun, T., Youn, S., Wu, G., & Kuntaraporn, M. (2006). Online Word-of-Mouth (or Mouse): An Exploration of Its Antecedents and Consequences. Journal of Computer-Mediated Communication, 11(4), 1104-1127. DOI: 10.1111/j.1083-6101.2006.00310.x
  45. Vision 2030. (2016). Governance Model for Achieving Saudi Arabia's Vision 2030. Retrieved October 2020
  46. Xiang, Z., & Gretzel, U. (2010). Role of social media in online travel information search. Tourism Management, 31(2), 179-188. DOI: 10.1016/j.tourman.2009.02.016

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