International Transaction Journal of Engineering, Management, & Applied Sciences & Technologies


:: International Transaction Journal of Engineering, Management, & Applied Sciences & Technologies TuEngr+QR-Code

ISSN 2228-9860
eISSN 1906-9642


Vol.12(7) (2021)


  1. Husseini, S. A., Al-shami, S. A., Fam, S.-F., Al derei, S. (2018). Impact of ISO 9001: 2008 certification on consumer satisfaction. J Adv Res in Dynamical & Control System, 10(6), 1-11.
  2. Santos, G., Costa, B., Leal, A. (2014). Motivation and benefits of implementation and certification according to ISO 9001 - the Portuguese experience. International Journal of Engineering, Science & Technology, 6(5), 1-12.
  3. Yaya, L. H. P., and Marimon, F., Casadesus, M. (2011). Customer's loyalty and perception of ISO 9001 in online banking. Industrial Management & Data Systems, 111(8), 1194-1213. DOI: 10.1108/02635571111170767
  4. Yaya, L. H. P., and Marimon, F., Casadesus, M. (2013). Can ISO 9001 improve service recovery? Industrial Management & Data Systems, 113(8), 1206-1221. DOI: 10.1108/IMDS-03-2013-0150
  5. Nabavi, V., Azizi, M. and Faezipour, M. (2014). Implementation of quality management system based on ISO9001:2008 and its effects on customer satisfaction case study. International Journal of Quality & Reliability Management, 31(8), 921-937. DOI: 10.1108/IJQRM-04-2013-0064
  6. Kakes, D. Fazlovic, S. (2016). ISO 9001 standard in the development of customer satisfaction in the public sector of Bosnia and Herzegovina. Croatian Review of Economic, Business & Social Statistics (CREBSS), 2(1), 39-52.
  7. Psomas, E. L., Pantouvakis, A., Kafetzopoulos, D. P. (2013). The impact of ISO 9001 effectiveness on the performance of service companies. Managing Service Quality, 23(2), 149 -164. DOI: 10.1108/09604521311303426
  8. Murmura, F., Bravi, L. (2016). Exploring customers perceptions about quality management systems: an empirical study in Italy. Total Quality Management & Business Excellence, 29(11-12), 1466-1481. DOI: 10.1080/14783363.2016.1266246
  9. Abbas, A-R., Ghnaimat, O., Ko, J.-H. (2011). The effects of quality management practices on, customer satisfaction and innovation: a perspective from Jordan. Int. J. Productivity and Quality Management, 8(4), 398-415.
  10. Piskar, F. (2007). Franka The impact of the quality management system iso 9000 on customer satisfaction of Slovenian companies. Managing Global Transitions, 5(1), 45-61.
  11. Simon, A. Yaya, L. H. P. (2018). Improving innovation and customer satisfaction through systems integration. Industrial Management & Data Systems, 112(7), 1026-1043. DOI: 10.1108/02635571211255005
  12. Nowicki, P., Simon, A., Kafel, P., Casasesus, M. (2014). Recognition of customer satisfaction standards of ISO 10000 family by spa enterprises - a case study analysis. TMQ -Technologies, Methodologies and Quality, 5, 1-16.
  13. Dongmo, C., Onojaefe, D. (2013). Using customer satisfaction to understand implementation benefits of ISO 9001 quality management system. Business Management Dynamics, 3(3), 1-9

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