:: International Transaction Journal of Engineering, Management, & Applied Sciences & Technologies
FEATURE PEER-REVIEWED ARTICLE
Magdah Ezzat Gharieb(Information Science Department, Faculty of Arts and Humanities, King Abdulaziz University, Jeddah, Saudi Arabia).
Disciplinary: Management Science (HRM).
Keywords: Knowledge extraction; Tacit knowledge; Job competency; Administrative competency; Administrative letters; On-the-job training; Job performance; Knowledge management; Job experience.
This study identifies the importance of human resources on-the-job training in knowledge management and revealing the necessary skills and experiences when writing administrative letters to transfer distinguished female employees' tacit knowledge. In addition, it identifies the common mistakes in writing these letters and coming up with the job competencies that are needed when designing training programs for female administrative staff. It relied on the Delphi approach. The results show that the higher the qualification is, the fewer common errors related to the linguistic aspects, and the higher the qualification is, the greater the desire for performance enhancement. As well, the more the experience, the greater reading skills, and learning speed are. The results proved that this study sample agreed on the importance of the skills and competencies to enable them to write administrative letters and perform their work properly, which are in the following order according to the responses of the participants in this study: Accuracy at work, the desire to develop work and improve performance, computer skills, oral and written communication skills, continuous reading, and work organization. This study recommended the participation of these distinguished employees in training programs to transfer their experience to others.
Paper ID: 12A8H
Cite this article:
Gharieb, M. E. (2021). Extracting Tacit Knowledge of Female Administrative Staff Letter Writing Skills at the King Abdulaziz University in Jeddah. International Transaction Journal of Engineering, Management, & Applied Sciences & Technologies, 12(8), 12A8H, 1-11. http://doi.org/10.14456/ITJEMAST.2021.155