:: International Transaction Journal of Engineering, Management, & Applied Sciences & Technologies
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ISSN 2228-9860
eISSN 1906-9642
CODEN: ITJEA8
FEATURE PEER-REVIEWED ARTICLE
Vol.12(8) (2021) |
Sustainable Development Initiatives Through ISO 9001:2015
Divya Sankar Surisetti (Department of Civil Engineering, Lincoln University College, Selangor, Darul Ehsan, MALAYSIA),
Shashikanth Kulkarni (Department of Civil Engineering, Osmania University, INDIA, and Lincoln University College, Selangor, Darul Ehsan, MALAYSIA),
Karri Naveen(Department of Mechanical Engineering, Lincoln University College, Selangor Darul Ehsan, MALAYSIA).
Disciplinary: Industrial, Productivity, and Quality Management, Business Management, Organization & Reliability Management.
doi: 10.14456/ITJEMAST.2021.156
Keywords: Auditing management system; Customer focus; Certified organization; Conformance; Quality management system (QMS); Customer satisfaction criteria; Needs and expectations of the interested parties; Customer focus; Type and extent of control.
AbstractAfter addressing the risk and opportunities an ISO 9001 certified organizations strive for sustainability. Sustainable development initiatives could be achieved by the effective implementation of ISO 9001:2015. The Quality Management System eventually improves the capability of the certified organization to yield consistent services and products that fulfil customer requirements along with applicable regulatory and statutory requirements. The Research data was collected by conducting an onsite assessment of 533 ISO 9001 certified organizations in ten countries. This research study is focused on those elements of the standard which indicate the organizations' abilities to demonstrate consistency in delivering services and product such as understanding the expectations and needs of the identified interested parties, customer focus, control of externally availed services, process, products including the type and extent of control. The extent of conformance to the criteria is quantified using a five-point Likert scale and the primary data collected by visiting onsite was analyzed using Jamovi software. Specific elements of the standard were focussed in this research study to conduct a cross-country examination with respect to the classification of organizations, their maturity level of the management system. This study indicates that 81.9% of the sample demonstrate adequate evidence to determine that ISO 9001 Certified organizations effectively implementing Quality Management Systems.
Paper ID: 12A8I
Cite this article:
Surisetti, D. S., Kulkarni, S.,. and Naveen, K. (2021). Sustainable Development Initiatives Through ISO 9001:2015. International Transaction Journal of Engineering, Management, & Applied Sciences & Technologies, 12(8), 12A8I, 1-10. http://doi.org/10.14456/ITJEMAST.2021.156
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